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The player from India is experiencing difficulties withdrawing his winnings due to awaited Skype call verification. The player from India has deposited money into casino account but the funds seem to be lost. The player from Poland had his account closed by the casino after undergoing numerous verifications, including a Skype call.

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However, the player claimed that the bank hadn’t placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The player clarified that the issue wasn’t about a withdrawal but about a coupon win that the casino initially refused to pay.

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Despite making two withdrawal attempts, the account was frozen again, prompting another verification process. The complaint was resolved successfully after the player confirmed that his account was unfrozen and the withdrawal was approved and received. The player from India reported that their account had been frozen without any information, and their money was stuck. They sought either the unfreezing of their account or the return of their money. The player’s account was verified, and the winnings were accumulated with real money.

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He had provided all the necessary documents and attended a Skype interview over 60 days ago but was still being told to wait. The Complaints Team had contacted the casino to clarify the situation and Mostbet Casino responded, stating that the player’s account had been unfrozen. The player was asked to confirm whether the issue had been resolved, but no further response was received.

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Consequently, we were unable to investigate the issue further and had to reject the complaint. When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

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As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint. The casino had delayed its response despite the player having provided all necessary information. We had attempted to assist the player by asking for additional information and extending the response time. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint. Free spins need to be wagered 35x the bonus before the account can be cashed out. New players can roll the dice with up to 10x the bonus, but the amount depends on the current promo.

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Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame. The player from Portugal has requested a withdrawal prior to submitting this complaint. The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player’s issue had not been addressed by the casino’s support chat. The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins.

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Support claimed he had not met wagering requirements, yet failed to provide specific details on how much remained to be wagered. The player later identified that his initial withdrawal attempts had been hindered by using a deposit method that was not available for withdrawals. After switching to a different method, the player successfully withdrew his funds.

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  • We had deemed the case resolved as the player received the larger portion of his winnings.
  • His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency.
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The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as ‘resolved’ in their system.

Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided. The player had focused on sports betting and accumulated winnings without bonuses. The casino had only provided a standard response without any explanation for the delay. Despite the Complaints Team’s efforts to investigate and resolve the issue, the player had failed to respond to further inquiries.

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